Payment, cancellation and refund policy

1. Prices and what is shown before purchase

The course, its price and its currency are shown before you confirm the order. The price is set separately in each currency, and we do not convert between currencies: the amount you see in the chosen currency is the amount you pay.

Any taxes or fees that apply are shown together with the price, as the law requires.

2. Payment

Payment goes through the payment provider shown at checkout. Card details are entered on the provider’s side and under the provider’s terms — the Platform does not receive and does not store your card number.

An order counts as paid when the provider confirms the payment, not when the order is created.

3. Access after payment

Access to the course opens immediately after the payment is confirmed; the course appears in your account under “My courses”. The order, its amount and its status are shown in your account under “My orders” — that record is your confirmation of the purchase.

If the payment went through but access has not appeared within an hour, write to info@study-course.net and give the order number: we will open access or return the money.

4. Cancelling an order

An unpaid order costs you nothing. If you close the payment page or change your mind, simply leave the order unpaid: it stays in your account marked as awaiting payment and gives no access to the course. Write to us if you want it removed from the list.

After the payment is confirmed, access to a digital course is granted at once, so cancellation becomes a refund request and is handled under sections 5 to 7.

5. When we return the money

• within 14 days of the purchase, if you have gone through no more than 20% of the course lessons and no certificate has been issued for it;
• if the same course was paid for twice, or a payment was made in error — the extra payment is returned in full;
• if a technical fault on our side left you without the course and we could not put it right;
• in any other case where the law entitles you to a refund.

Once a certificate for the course has been issued, the course counts as used and the 14-day rule no longer applies.

Nothing in this Policy takes away a right to a refund or another remedy that you have under the law of the Republic of Armenia or under the mandatory consumer law of your own country.

6. How to ask for a refund

Send a request to info@study-course.net from the email address of the account the course was bought under, and state:

• the order number and the date of payment;
• the course;
• the reason for the request.

We may ask for details that let us verify the payment.

7. How long it takes

We answer a refund request within 10 business days of receiving it. An approved refund goes back through the same payment method that was used to pay; how soon the money appears on your side depends on your bank or payment provider.

Access to the course is closed at the moment the refund is approved.

8. Technical problems

If a course cannot be used because of a fault on our side, tell us as soon as you notice it. We will restore access, give the purchased functionality in another way, or return the money — whichever fits the case and the law.

9. If a course is withdrawn

Courses are updated and may be withdrawn from the catalogue. Withdrawal from the catalogue does not take away access from people who already bought the course. If we cannot keep a bought course available at all, we return the money for it.

10. Unauthorised payments

If you see a payment to StudyCourse that you did not make, tell us and your bank straight away. We investigate suspected unauthorised and fraudulent payments and may suspend the account involved while we do.

11. Contact

«Call4Life Solutions» Ltd., Business ID 53115735

20/11, Toumanyan dist., Avan, 0060, Yerevan, Armenia

info@study-course.net