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English for hospitalityBeginner

English for Hotel Housekeeping

Short phrases for the door, the room and the guest who is standing right there

English for Hotel Housekeeping

About this course

Ten short lessons for room attendants. No grammar rules, no long texts. You learn the lines you really say at work: Housekeeping, may I clean your room now, I will come back later, here are fresh towels, may I vacuum now, I am sorry, I will call my supervisor. Every phrase comes with one simple line that says when you use it and what it means.

The course is A2 and lower. Nine lessons have a short dialogue between a housekeeper and a guest, with audio, so you hear how fast people really speak. You also learn room numbers and times by ear (in an hour, after two, room three-oh-five), how to say no politely, the difference between Sorry and Excuse me, and what to say when you did not understand a word. There is a short test after each module and a final test at the end.

Course curriculum

  1. At the door

    Knock, say who you are, ask if you may clean now, and understand the answer: yes, later, or nothing at all.

    • 1.Knock, say Housekeeping, ask10 min
    • 2.Later, please: no, not now, and the Do Not Disturb sign10 min
    • 3.Nobody answers, the guest is asleep, Sorry or Excuse me11 min

  2. Cleaning the room and supplies

    The words for the things you touch every day, and the short phrases you say while you work.

    • 1.Words for the room: a short working dictionary12 min
    • 2.Towels, linen and toiletries10 min
    • 3.Rubbish, the minibar and the vacuum cleaner10 min

  3. Guest requests

    Extra towels, a pillow, a cot, an iron; times and room numbers by ear; and what to say when you did not understand.

    • 1.Extra towel, pillow, cot, iron, hair dryer11 min
    • 2.Numbers, time, and what to say when you did not understand12 min

  4. Special situations

    Lost things, stains and damage, something broken, a request you cannot do, and the two kinds of sorry.

    • 1.Lost things, stains, damage, something broken12 min
    • 2.Saying no politely, saying sorry, and respecting the guest room12 min